Delete your account

Que Tal? - Learn Spanish · Sham Studios

In the app

1. Open Settings.
2. In the Account section choose Delete account and confirm.

If the app asks you to sign in again first (a security check), sign out, sign in with the same Google or Apple account, and repeat.

By email

Email sfnfretail@gmail.com from the address on your account, with the subject "Delete my Que Tal account". We will delete your account within 30 days.

What is deleted

• Your sign-in account (Firebase Authentication) and the name and email linked to it.
• Your progress backup (completed lessons, review history, streak, badges, scores, goal settings, hearts, display name and avatar colour).
• Your leaderboard entries (display name and scores) for the last 12 months.

What is kept

• The app clears your progress from the device when you delete your account. If you never signed in, your progress is stored only on your device, and uninstalling the app removes it.
• Subscription purchase records are held by Apple or Google and RevenueCat as required for payment and tax records; cancel a subscription in your App Store or Google Play subscription settings.

See also our Privacy Policy.