Support
Contact us
Email sfnfretail@gmail.com with your question, your device (iPhone or Android) and, if something went wrong, what you were doing at the time. We aim to reply within 2 working days.
Premium and the free trial
- Start Premium: open Settings > Get Premium, or tap any locked lesson. New subscribers get a 7-day free trial.
- Cancel: on iPhone, open the Settings app > your name > Subscriptions. On Android, open Google Play > your profile > Payments & subscriptions > Subscriptions. Cancel at least 24 hours before the trial or period ends to avoid being charged.
- Restore a purchase: on a new phone or after reinstalling, open Settings > Restore purchases while signed in to the same Apple ID or Google account you subscribed with.
- Refunds: payments are handled by Apple or Google. Request a refund at reportaproblem.apple.com or through Google Play.
Common questions
- Do I need an account? No. Every lesson, quiz and practice works without signing in. Sign in with Apple or Google only to join the leaderboards.
- Speaking practice doesn't hear me. Allow microphone and speech recognition access for Que Tal? in your phone's settings, and try in a quiet place.
- I lost my progress. Progress is stored on your device, so uninstalling the app removes it.
- Delete my account: see Delete your account.
See also our Privacy Policy and Terms of Use.